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SHIPPING & HANDLING Inside the U.S. Outside of the U.S. General Information
ORDER BY PHONE, FAX, OR ONLINE
We are open Monday through Friday from 9:00 AM to 5:00 PM Eastern time zone. Four convenient ways to order:
- Phone: 800-950-0313 (toll-free from the US, Canada and
Puerto Rico), 607-273-8519
- Fax: 607-273-8508 (newsprint does not fax
well so please photocopy the order form before faxing)
- Email us at 
- Place your secure online order at www.snowlionpub.com, the Online Snow Lion Store
ORDER BY MAIL
Mail your order to:
Snow Lion Publications
PO Box 6483
Ithaca, NY 14851 USA
SPECIAL SHIPPING (UPS Air, Express Mail) is
available. Please provide a street address. You will be billed the
actual freight charge plus a $3 handling fee. Please call for details.
Important! UPS charges us $6 for each wrongly addressed
package, so please check your address information carefully. Otherwise, we will have
no choice but to pass this charge along to you.
Customers in states NY, and PA: please add sales tax at your local rate (online, this will be calculated when you fill in your billing address).
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Entrance to main office and store
(left) and editorial offices (right).
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RUSH ORDERS are processed immediately and shipped the same
day if at all possible--the handling fee is an additional $5 above the actual
carrier charge. Please call us to arrange this.
BACKORDERS are items that are temporarily unavailable.
While our goal is to deliver your order quickly, it is occasionally necessary to
backorder items. If an item is unavailable you will be notified on your
invoice (there will be an entry in the "BO" column) or while you are on the
phone; we will release your backorder as soon as we have new stock.
Unless you tell us otherwise, we charge you for the items that are not yet in stock, as part of your initial order, including shipping costs.
SHIPPING OUTSIDE USA
Due to the variable conditions of shipping outside the USA--prices will vary widely depending on the country and the method of shipping--we cannot provide a shipping chart that will work for everyone.
We charge the actual cost of shipping plus a nominal $4 fee for order processing and materials. Items are shipped either by US Postal Airmail (2-6 weeks), or Express Mail (5 to 10 days, at higher cost). If you would like your order shipped by FedEx Courier, please contact us. Registration or insurance fees are applied when we consider it necessary or at your request.
We'd like to let our overseas customers know that the US Postal Service no longer offers Surface Post shipping. This means that all overseas orders will now be shipped by one of the airmail options mentioned above. |
Customer service and purchasing departments in main office and store
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All duties or customs fees and taxes (including VAT) are the sole responsibility of the customer, and are determined by customs authorities in each country.
If you need to know the exact cost for delivery, please phone, email, or fax us, or include a comment on your order from our website to request a shipping quote.
PAYMENT We accept Visa, Mastercard, American Express, or Discover Card charge cards. We can only accept checks from foreign sources if they are written in US dollars and drawn on US banks.
BACKORDERS are not pre-billed on overseas shipments.
Tell us if you want to backorder out of stock items (online users can check the
box if you DO NOT want to backorder items). You will be charged for the
item and the exact shipping cost with no additional handling fee when the item
is shipped.
GENERAL INFORMATION
RETURNS are accepted if you contact us within 10 days of
receipt (excluding audio, music, and video tapes that are not returnable, unless defective).
Returns are to be sent to our PO Box address above or, if using UPS, send to:
605 W.State Street
Ithaca, NY 14850-3307
GIFT CERTIFICATES & GIFT WRAPPING are available.
Certificates are processed for free--contact us for details. Gift
wrapping is $3 and includes a gift card.
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Palden searches the shelves to fill an order
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PRICE CHANGES & DELAYS We publish current prices at the
time of printing the newsletter, but suppliers may change prices without prior
notice. Current prices are always available online. Forthcoming
books are subject to delays for many reasons. We receive new books as
soon as they are published, and we will fill your backorder promptly.
NEWSLETTER SUBSCRIPTIONS Your subscription to The Snow Lion Buddhist News and Catalog is automatically renewed for one year from the date of your last purchase (one issue outside the US), unless you request otherwise. If you wish to receive the News quarterly without making a purchase, we ask for a $10 yearly contribution for US mailings and a $20 yearly contribution for Canadian and foreign addresses. However, we are happy to send issues of the News for free, upon request.
PLANNING TO MOVE?
Please notify us when you move--newsletters will
not be forwarded by the Postal Service.
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SNOW LION RETAIL STORE contains all of our online and mail order items. The store is located in the Kinko's Plaza, 605 West State Street (Green Street entrance). We are open Monday through Friday 9:00 AM to 5:00 PM EST. Groups are welcome. |
Sign at entrance to main
store and office
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OUR SUPPLIERS We strive to ship items that are in excellent
condition. Books and some dharma items manufactured in India and
Nepal sometimes do not meet the standards we expect from products
manufactured in the USA. This is unavoidable--we offer them for their
authenticity and content.
PROBLEMS? Please notify us immediately by email, by mail, or by phone if there is
any problem with your order.
THANK YOU FOR YOUR SUPPORT!
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