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CUSTOMER SERVICE
The Snow Lion Customer Service Center is ready to help you, or answer any questions you may have. Please feel free contact us with your questions, comments or concerns.
Snow Lion Publications
PO Box 6483
Ithaca, NY 14851-6483
Tel:800-950-0313 (toll-free) or 607-273-8519
NEWSLETTER AND CATALOG
The Snow Lion Newsletter and
Catalog is available for free for a period of time. To control mailing costs we periodically
review customer records and delete long-term recipients who have not made a purchase.
However, we are happy to continue sending the newsletter for free to anyone who occasionally
renews their request or who makes at least a small purchase. |
Palden searches the shelves to fill an order |
PLANNING TO MOVE?
Please notify us when you move— newsletters will not be forwarded by the Postal Service.
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SNOW LION RETAIL STORE contains all our mail order items. We are
open weekdays 9am to 5 pm, so if you live in or plan
to visit Ithaca feel free to stop by. The store is located
in the Westgate Plaza, 605 W. State Street (Green Street entrance). |
Sign at entrance to main store and
office
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GIFT CERTIFICATES AND GIFT WRAPPING are available. Certificates are processed for free— contact us for details. Gift wrapping is $3 and includes a gift card.
RETURNS are accepted if you contact us within 10 days of receipt (except for audio, music, & video tapes— unless defective.) Returns are to be sent to our PO Box or, if UPS, sendto: 605 W.State Street, Ithaca, NY 14850-3307.
PRICE CHANGES & DELAYS: We publish current prices at the time of printing this newsletter but publishers may change prices without prior notice. Current prices are always available online. Forthcoming books are subject to delays for many reasons. We receive new books as early as anyone and we will fill your backorder promptly.
OUR SUPPLIERS: We intend to ship items that are in excellent condition. Books and some dharma items manufactured in India and Nepal sometimes do not meet the stnadars we expect from products manufactured in the USA. This is unavoidable— we offer them for their authenticity.
PROBLEMS? Please notify us immediately by email, mail, or phone if there is any problem with your order.
THANK YOU FOR YOUR SUPPORT!
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